• Service Level Agreements
    slaCompute can provide a support package that's right for you, from basic Desktop application support up to full enterprise-wide server and network support, covering the hours that suit you. We know that no two customers are the same so tailor-made support packages are available. Support can be provided over a range of timeframes (business hours Monday to Friday, business hours Monday to Sunday, 24x7, for example) and covering the equipment that you need support on. We can provide software and hardware support on the full range systems, as well as the full suite of Microsoft products. Working within Service Level Agreements is not new to us and we can tailor a support contract as required to meet with your business needs, providing regular update meetings with you, as well as regular reporting to show how we are meeting the SLAs that have been put in place. Once a Support Contract is in place, you will have access to the full range of Compute support offerings. From our centralised Help desk function we can control your machine and see what you are seeing, reducing on the need for engineers to visit your site, getting you back up and running quicker. We have a team of experienced engineers in-house that will look after your support needs, and where site visits are required these will be carried out by our own support resource so you know you will be getting support from someone who knows your case history. Full support packages covering desktops, network and servers are not a problem to Compute and the whole group has the ability to take on your support needs, leaving you with one less thing to worry about. With the suppliers and manufacturers, you have another level of assurance that your needs are always to be attended. Contact us to discuss the perfect fit for your organisation. [contact-form-7 id="4" title="Contact form 1"]
  • It doesn't matter if you don't have a support contract with Compute - we are still there to assist and can provide support for you on a case-by-case basis. Our experienced on-site support team can come out to your premises and carry out applicable works for you at your request and specification. All types of on-site work can be carried out including PC relocations, software installations, server work, cabling works; please contact us with your requirements and we will be more than happy to advise how Compute can help you. Compute’s on-site support service is available when you need it and covers a wide range of products and services when clients need an on-site technical support presence. Including both installation and fault-finding services, our on-site support services include, but is not limited to:- • Server installations • Network installations • Workstation installations • Network Security • Server Hardware / Software support • Network troubleshooting • Workstation Hardware / Software support • System performance enhancements and rebuilds • Virus / Malware removal • Infrastructure expansion planning • Cloud Backups What do you need support with? [contact-form-7 id="4" title="Contact form 1"]